We are seeking a dedicated and motivated individual to join our team as an English, Spanish, and Portuguese-speaking Retention Agent in Bulgaria. This role focuses on managing customer communications and retaining clients within the financial services sector.

Key Responsibilities of the Retention Agent

• Handle inbound and outbound communications with English, Spanish, and Portuguese-speaking clients, providing excellent customer service and addressing any concerns or inquiries.
• Maintain and strengthen client relationships by regularly communicating the benefits and updates of our financial services.
• Identify clients at risk of leaving and implement strategies to retain them, including personalised follow-ups and offers.
• Collaborate with sales and marketing teams to refine retention strategies and share client feedback for campaign improvements.
• Track and report on retention metrics and client interactions to management, suggesting enhancements where necessary.
• Stay up-to-date with industry trends and competitor activities to effectively address client needs and concerns.
• Provide high-quality customer service to ensure high levels of client satisfaction and loyalty.

Requirements for the Retention Agent Role

• Proven experience in customer retention, sales, or a customer service role, preferably within the financial services sector.
• Strong communication and interpersonal skills with the ability to build and maintain client relationships.
• Fluent in English, Spanish, and Portuguese (both written and spoken).
• Proactive and results-oriented with a focus on achieving retention targets and goals.
• Ability to work independently and collaboratively in a fast-paced environment.
• Basic understanding of financial markets and trading platforms is an advantage.
• Good organisational and time management skills.

What We Offer to Our Retention Agent

• Competitive salary with performance-based bonuses.
• Opportunities for professional development and career advancement.
• A collaborative and dynamic work environment.
• Comprehensive training and support to help you succeed in your role.
• A unique opportunity to grow within a leading company in the financial services industry.

Application Process for Interested Candidates

If you are ready to take on an exciting challenge and contribute to our company's success, please send your CV and a cover letter detailing your qualifications and experience. Applications will be reviewed on a rolling basis until the position is filled. Don’t miss this chance to join our vibrant team and enhance your career. Apply now!